1. 1. Cancellation with 24-hour Notice
   1. If you decide to cancel your appointment with at least 24 hours' notice before the scheduled appointment time, you are eligible for a full refund.
   2. Refunds for cancellations within this timeframe will be processed promptly, and the amount will be returned to the original payment method used during the booking.
2. 2. No-Shows and Cancellations after the 24-hour Period
   1. In cases of no-shows or cancellations made after the 24-hour window before the scheduled appointment, you are required to seek clinic approval for a refund.
   2. To request a refund in such cases, please contact our clinic's customer service team at support@doctorack.com as soon as possible. We will review your request on a case-by-case basis.
   3. The approval of refunds for no-shows or late cancellations will be at the sole discretion of the app. We consider various factors, including the reason for the cancellation and our appointment availability.
   4. If your refund request is approved, the refund amount will be processed in a timely manner, and the funds will be returned to the original payment method used during the booking.
3. 3. Special Circumstances
   1. In exceptional circumstances, such as medical emergencies, we understand that last-minute cancellations may occur. Please contact us as soon as possible to discuss your situation.
   2. DoctorAck will assess these situations individually and may provide refunds or reschedule appointments based on the specific circumstances
4. 4. Rescheduling PolicyCustomers who wish to reschedule their appointments are encouraged to do so with as much advance notice as possible.
   1. Rescheduling requests made at least 24 hours prior to the original appointment time will be accommodated without any additional charges.
   2. In the event that rescheduling is required within the 24-hour period before the scheduled appointment, customers are requested to contact our clinic's customer service team at support@doctorack.com.
   3. DOCTORACK will assess rescheduling requests within this timeframe on a case-by-case basis, taking into consideration appointment availability and clinic resources.
   4. Customers are responsible for any price differences that may apply due to changes in appointment type or duration when rescheduling.
   5. Refunds for rescheduled appointments will follow the same process as outlined in sections 2 and 4 of this refund policy.
5. 5. How to Request a Refund
   1. To request a refund, please contact our customer service team at partner@doctorack.com.
   2. Include your full name, appointment date and time, and the reason for the cancellation or refund request in your communication.
   3. We will aim to respond to your request promptly and guide you through the process.
   4. Please note that refunds may take a few business days to process, depending on your payment provider.

By booking an appointment with DoctorAck you acknowledge and agree to abide by this refund policy. We are committed to providing the best possible service and will work with you to address any concerns or exceptional situations that may arise.

If you have any questions or need further clarification regarding our refund policy, please do not hesitate to contact us at support@doctorack.comThank you for choosing DoctorAck and we look forward to serving you.