PRIVACY POLICY

1. INTRODUCTION

This Privacy Policy ("Policy") is formulated to cater to the users of this app and mobile application ("Platform") in the context of UAE, and it serves as a vital instrument for elucidating the procedures and mechanisms governing the collection, utilization, processing, sharing, administration, and storage of their personal information and data. Compliant with the privacy laws and regulations applicable in UAE, this imperative disclosure is designed to ensure an exceptional user experience while upholding the highest standards of data privacy protection.

1.1. Company Details

In the event that users wish to avail themselves of any of the rights conferred by this Policy, they are invited to initiate contact with us through the following designated means:

  • Company Name: Doctor Ack
  • Phone Number: +971 50 409 6906
  • Email: partner@doctorack.com

1.2. Mobile App

The mobile application, "Doctor Ack," is available for download on both iOS through the App Store and Android via the Google Play Store.

2. DISClAIMERS

In accordance with UAE data protection regulations, this Policy has been formulated to maximize transparency in disclosing comprehensive details concerning the collection, utilization, and management of users' data

3. CATEGORIES OF PERSONAL INFORMATION

We have or had the intention of collecting the following

  1. A real name or alias, postal address, signature, home phone number or mobile phone number, bank account number, credit card number, debit card number, or other financial information, e-mail address; account name
  2. Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
  3. Browsing history, search history, and information on a consumer's interaction with the app, application, or advertisement.
  4. Physical location or movements. For example, city, state, country, and ZIP code associated with your IP address or derived through Wi-Fi triangulation; and, with permission on your mobile device settings, and precise geolocation information from GPS-based functionality on your mobile devices.
  5. Your payment information is used exclusively for processing appointment bookings and secure transactions within the application.

4. HOW WE USE PERSONAL INFORMATION

We may utilize or disclose your Personal Information for the following purposes, as applicable:

  1. To provide products, services, and offerings that facilitate the delivery of the most relevant advertisements.
  2. To furnish email alerts and other communications pertaining to our products, services, and offerings that are likely to be of interest or which you have expressly registered to receive.
  3. To fulfill any obligations arising from paid products, services, offerings, or our terms and conditions or terms of use.
  4. To solicit feedback for the enhancement of our app and to generally enhance the overall user experience.
  5. For the purposes of testing, research, and analysis of user behavior on the app.
  6. To safeguard against fraudulent activities, protect data, and ensure the overall security of the app.
  7. To identify and respond to security incidents, verify the authenticity of human users, and prevent exposure to malicious, deceptive, fraudulent, or illegal activities.
  8. To respond to requests from law enforcement authorities as required by applicable laws, court orders, or governmental regulations.
  9. To employ your Personal Information for the specific purposes outlined at the time of its collection.
  10. We use your personal and health-related information to connect you with suitable cosmetic/aesthetic medical centers and facilitate appointment bookings.
  11. Information such as device and usage data helps us improve our platform's functionality and security.
  12. We use location data to display nearby aesthetic/cosmetic medical centers and enhance your user experience.
  13. Your payment information is utilized for processing appointments and transactions securely.
  14. We may personalize your experience by offering relevant self-care and beauty services based on your preferences and previous interactions with our platform.

4.2. Changes in Usage

Our utilization of your Personal Information may evolve over time. In the event of any such changes, we will promptly update this Privacy Policy to reflect the revised purposes and uses of Personal Information.

5. DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES

5.1. General Categories of Third Parties

We may disclose your Personal Information to third parties for various business purposes. The general categories of third parties with whom we may share your Personal Information are as follows:

  1. We may share your Personal Information with third-party service providers whose services are essential for the proper functioning of our app.
  2. We may share your information with cosmetic/aesthetic medical centers exclusively for the purpose of facilitating appointment bookings and delivering services tailored to your requirements.
  3. Your Personal Information may be shared with other companies, affiliate partners, and third parties to facilitate the advertising of products, services, and offerings to you, other users, and potential new customers.
  4. We may disclose your Personal Information to third parties when you or an authorized agent on your behalf have expressly authorized us to do so.
  5. In the context of corporate transactions, such as sales, consolidations, or mergers involving our financial institution or affiliated businesses, your Personal Information may be shared with third parties or affiliates.
  6. Your Personal Information may be disclosed to other third parties when required to comply with legal obligations or to fulfill disclosure requirements imposed by government authorities in accordance with applicable laws.

6. RIGHT AND CHOICES FOR UAE RESIDENTS

If you are a UAE Resident, this Section describes your rights and choices regarding how we collect, share, use, and protect your Personal Information, how to exercise those rights, and limits and exceptions to your rights and choices under the

  1. ExceptionsThe rights and choices in this Section do not apply to you if the information being collected is:
    1. Aggregate consumer information;
    2. Deidentified Personal Information; and
    3. Publicly available information.
  2. Access to InformationIf the above exceptions do not apply, and you you have the right to request that we disclose certain information to you about our collection and use of your Personal Information. Once we receive and confirm your request on your behalf, we will disclose it to you or your representative:
    1. We will provide you with a detailed list of the categories of Personal Information that we have collected from you.
    2. We will disclose the sources from which we have obtained your Personal Information.
    3. We will elucidate the business or commercial purpose underlying the collection or share of your Personal Information.
    4. We will specify the categories of third parties to whom we have share or disclosed the aforementioned Personal Information for business or commercial purposes.
    5. We will provide a comprehensive explanation of the business or commercial rationale governing the sale or disclosure of the mentioned categories of Personal Information.
    6. We will furnish the specific pieces of Personal Information that have been collected about you in a format suitable for your subsequent use, commonly referred to as a "Data Portability Request"
  3. Deletion Request RightsYou hold the right to request the deletion of any of your Personal Information that we have collected and retained, subject to specific exceptions. Upon receiving and verifying your request, we will proceed to delete your Personal Information and direct our service providers to do the same, unless any of the following exceptions apply. Please note that we may deny your deletion request when retaining the Personal Information is deemed necessary:
    1. To fulfill the transaction for which we initially collected the Personal Information, provide a product or service that you have requested, undertake actions reasonably expected within the scope of our ongoing business relationship with you, or otherwise fulfill our contractual obligations with you.
    2. For purposes of detecting security incidents, safeguarding against malicious, deceptive, fraudulent, or illegal activities, or prosecuting individuals involved in such activities.
    3. For debugging purposes, to identify and rectify errors that may impede the intended functionality of our operations.
    4. To exercise free speech or invoke another legally provided right.
    5. To participate in public or peer-reviewed scientific, historical, or statistical research that serves the public interest and adheres to all pertinent ethical and privacy regulations. This exception applies when the deletion of Personal Information is likely to obstruct or significantly impede the achievement of such research, provided that you had previously granted informed consent.
    6. To facilitate exclusively internal and lawful uses of the Personal Information that are consistent with the context in which you originally provided it.
  4. Exercising Access, Data Portability, and Deletion RightsTo exercise the access, data portability, deletion rights, or any other rights mentioned herein, a consumer or a consumer's authorized agent may submit a verifiable request to us by using the contact details in Section 1.
  5. Requests You may only make a verifiable consumer request for access or data portability. We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information is related to you. Making a verifiable consumer request does not require you to create an account with us. We will only use Personal Information provided via a verifiable consumer request to verify the requestor's identity or authority to make the request. We reserve the right to deny a request from an agent that does not submit proof that they have been authorized by you to act on your behalf and cannot verify their own identity to us.
  6. Response Timing and Format We commit to promptly respond to any verifiable consumer request submitted to us. In the event that additional information or clarification is required, we will communicate this necessity to you in writing, and such communication will typically be conveyed via email, unless an alternative preferred method of communication has been specified. Our response to your request will encompass the information or actions requested, and in cases where compliance is not feasible, we will provide a comprehensive explanation outlining the underlying reasons for our inability to fulfill the request, if applicable. For data portability requests, we will select a format for transmitting your Personal Information that is readily usable, facilitating its transfer from one entity to another without impediment.
  7. Right of Non-DiscriminationWe do not discriminate against you for exercising any of your rights in this Policy and under applicable laws. Unless permitted by law, we will not:
    1. Deny you goods or services;
    2. Charge you different prices or rates for goods, services, and offerings, including through granting discounts or other benefits, imposing penalties; or
    3. Provide you with a different level of quality of goods or services.

7. CHANGES AND AMENDMENTS

We retain the right to amend this Policy at our discretion and without prior notice. In the event of modifications to this Policy, we commit to notifying you through email or other preferred communication methods.

8. LINKING TO 3RD PARTIES

We may provide links to third-party sources, including apps, applications, content, or software ("Third Parties"). When you use these online links to access Third Parties, you will be subject to their respective privacy policies and legal jurisdictions. We strongly recommend familiarizing yourself with their terms and disclosures concerning the handling of your Personal Information, as we are not responsible for how your Personal Information is managed when interacting with or visiting Third Parties. Your engagement with Third Parties is conducted at your own discretion and entails inherent associated risks.

9. SECURITY & PROTECTION

We employ reasonable physical, electronic, and procedural safeguards that align with federal standards to safeguard and restrict access to Personal Information. These protective measures encompass the use of device safeguards in accordance with industry-established norms. You acknowledge that when you electronically submit Personal Information to us, there may be inherent security risks associated with the transmission process. Specifically, we advise against utilizing unsecured or public channels for the communication of sensitive or confidential information. The security of electronically transmitted information cannot be guaranteed, and exercising caution when sharing such information is advisable.

10. CONFIDENTIALITY

As a user of the DoctorAck mobile application, you acknowledge and agree that you may have access to sensitive and confidential health-related information, collectively referred to as "Confidential Health Information." It is your solemn obligation to uphold the utmost confidentiality of all Confidential Health Information obtained through the use of the App. You are expressly prohibited from disclosing, sharing, reproducing, or utilizing such Confidential Health Information for any purpose beyond your personal health management, treatment, or as necessitated by healthcare providers. This duty of confidentiality extends throughout your use of the App and continues even after the termination of your account or the cessation of the App's services. Exceptions to this obligation include cases where disclosure is required for medical emergencies, mandated by healthcare laws, or pursuant to a valid court order. In such instances, you shall promptly notify the App administrators while ensuring compliance with all pertinent privacy and healthcare regulations. Furthermore, you must take all necessary security measures to safeguard the confidentiality of your health information, promptly report any unauthorized access or breaches, and abide by the App's privacy policy, which delineates data protection practices. Violations of this confidentiality clause may result in the termination of your access to the App and may be subject to legal action if necessary to preserve the confidentiality and privacy of health-related information.

11. CONTACT

Should you have any inquiries, comments, or concerns regarding this Privacy Policy, the methods through which we collect and utilize your Personal Information, your available choices, or your rights pertaining to such usage, or if you wish to exercise your rights, we invite you to contact us promptly. Please feel free to reach out using the provided contact details. Your inquiries and feedback are important to us, and we are committed to addressing them with diligence and transparency.